FAQ
Can I add a gift card with a custom message to my order?
Absolutely! Just write your wishes and the message text in the note section when placing your order. We’ll gladly pack it nicely with your box.
Can I change or cancel my order after it's been paid for?
If you change your mind, let us know as soon as possible! We can change or cancel your order up to about one week after placing it – basically, anytime before we start handcrafting your KIND box. It's always best to email us right away at together@kindcommunity.eu, and we'll check what stage your box is currently in.
Is it possible to return the box?
Yes — unused and undamaged within 14 days. See our Shipping & Returns page to start a return.
Where do you ship?
See full countries, delivery times and prices on our Shipping & Returns page.
Can I pick up my KIND box in person?
Yes. Simply select Local pickup in Amsterdam at checkout. Once your order is ready, we’ll send you the pickup details. For urgent requests, email us at together@kindcommunity.eu and we’ll do our best to help.
I have an idea for further customization. Is that possible?
Have a specific modification or idea in mind? Let us know! We’d love to hear your thoughts, and if it's within our powers, we’ll make it happen together. Contact us at together@kindcommunity.eu.
Can you create a completely custom gift box for me?
If you're planning a bigger joy and need a larger quantity of boxes (for a celebration, event, etc.), we’ve got you covered! Share your ideas with us at together@kindcommunity.eu and we’ll create something truly unique.
How does B2B cooperation work?
Learn more on our For Business page.