Terms of service
Overview
Welcome to KIND.
This website is operated by KIND. Throughout the site, the terms “we”, “us” and “our” refer to KIND.
By visiting our website, interacting with our store, or purchasing something from us, you agree to be bound by these Terms of Service and by the policies referenced in these Terms, including our Privacy Policy, Return and Refund Policy, and Shipping Policy.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use our website or purchase our products.
Our store is powered by Shopify, which enables us to provide our online store and related services.
Section 1: Access and account
By using our website or placing an order, you confirm that you are legally allowed to enter into a purchase agreement in your country of residence.
You may be asked to provide information such as your name, email address, billing address, shipping address, and payment information.
You agree that all information you provide is accurate, current, and complete.
If you create an account, you are responsible for keeping your account details secure and for all activity that occurs under your account.
Section 2: Products
We make every effort to describe and display our products as accurately as possible.
However, product colors, packaging, contents, and appearance may vary slightly due to screen settings, production batches, supplier availability, or natural material variations.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.
Section 3: Orders
When you place an order, you are making an offer to purchase our products.
Your order is accepted once we confirm it by email and your payment has been processed.
We reserve the right to refuse, cancel, or limit an order if we suspect fraud, incorrect pricing, stock issues, payment problems, incorrect customer information, or misuse of our website.
If we cancel an order that has already been paid, we will refund the paid amount using the original payment method.
Please review your order carefully before submitting it. We may not be able to change or cancel an order after it has been accepted or processed.
Section 4: Prices and billing
All prices are shown in euros unless stated otherwise.
Prices may include applicable taxes depending on your location and our tax obligations.
Shipping costs are shown at checkout before payment.
Prices, discounts, and promotions may change at any time. Price changes do not affect orders that have already been confirmed.
You agree to provide accurate and complete payment and billing information.
Section 5: Shipping and delivery
Shipping times and costs are described in our Shipping Policy.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, holidays, high-demand periods, incorrect shipping information, or events outside our control.
If your package is delayed, lost, or damaged, please contact us at together@kindcommunity.eu.
Section 6: Returns and refunds
Returns and refunds are handled according to our Return and Refund Policy.
Some products may not be eligible for return, including:
- opened food
- opened personal care, cosmetic, wellness, or hygiene products
- personalized products
- gift cards
- digital products
- other items excluded by law
Nothing in these Terms limits your statutory consumer rights.
Section 7: Gift products
Some KIND products are intended as gifts and may be shipped to a recipient chosen by the customer.
You are responsible for entering the correct recipient name, delivery address, and message details where applicable.
We are not responsible for failed delivery caused by incorrect or incomplete information provided by the customer.
Section 8: Digital content
Some products may include access to digital content, such as playlists, guides, rituals, or online materials.
Unless stated otherwise, digital content is provided for personal use only.
You may not copy, resell, distribute, publish, or use our digital content commercially without our written permission.
Section 9: Intellectual property
All content on this website, including text, images, product names, concepts, graphics, logos, design elements, and brand materials, belongs to KIND or is used with permission.
You may not copy, reproduce, distribute, modify, publish, display, or use our content without our prior written permission.
The KIND name, product names, designs, and brand materials may not be used without our written consent.
Section 10: Third-party services and links
Our store may use third-party services, including:
- Shopify
- payment providers
- shipping carriers
- analytics tools
- marketing tools
- other service providers
We are not responsible for the actions, services, content, or policies of third-party providers.
Our website may contain links to third-party websites. If you access third-party websites, you do so at your own risk.
Section 11: Relationship with Shopify
Our store is powered by Shopify, which enables us to provide our online store and related services.
However, any purchases you make through our store are made directly with KIND.
Shopify is not responsible for any aspect of the sale between you and KIND, including any injury, damage, loss, delivery issue, refund issue, or product-related claim.
Section 12: Privacy
Your submission of personal information through our store is governed by our Privacy Policy.
Because our store is powered by Shopify, Shopify may also collect and process personal information as described in Shopify’s own privacy policy.
Please review our Privacy Policy for more information about how personal information is collected, used, and protected.
Section 13: Feedback and reviews
If you submit feedback, reviews, suggestions, ideas, photos, or other content to us, you grant us the right to use, reproduce, publish, display, and share that content for the purpose of operating, improving, and promoting our business.
You confirm that any content you submit is accurate, lawful, and does not violate the rights of any third party.
We may remove or edit feedback or reviews if we believe they are unlawful, misleading, offensive, abusive, or otherwise inappropriate.
Section 14: Errors, inaccuracies, and omissions
Occasionally there may be errors, inaccuracies, or omissions on our website, including in product descriptions, prices, promotions, shipping information, availability, or delivery estimates.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been submitted.
Section 15: Prohibited uses
You may not use our website or services:
- for any unlawful purpose
- to violate any laws or regulations
- to infringe our intellectual property rights or the rights of others
- to submit false or misleading information
- to upload or transmit viruses, malware, or harmful code
- to collect or track personal information of others
- to spam, phish, scrape, or misuse the website
- to interfere with the security or operation of the website
- to use automated tools in a way that harms or overloads the website
We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been violated.
Section 16: Disclaimer of warranties
We provide our website and services on an “as is” and “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We do not guarantee that every product will meet your personal expectations, although we make every reasonable effort to provide accurate product information and high-quality products.
Nothing in these Terms limits your statutory consumer rights.
Section 17: Limitation of liability
To the fullest extent permitted by law, KIND is not liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including your statutory consumer rights.
Section 18: Indemnification
You agree to indemnify and hold harmless KIND, Shopify, and our partners, employees, service providers, and affiliates from claims, losses, damages, liabilities, or expenses arising from your breach of these Terms, your violation of any law, or your misuse of our website or services.
Section 19: Termination
We may suspend or terminate your access to our website or services if we believe you have violated these Terms.
Any obligations or rights that should reasonably survive termination will continue to apply, including intellectual property, limitation of liability, indemnification, and governing law provisions.
Section 20: Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.
Section 21: Waiver and entire agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our policies, represent the entire agreement between you and KIND regarding your use of our website and services.
Section 22: Governing law
These Terms are governed by the laws of the country where KIND is established, unless mandatory consumer protection laws in your country of residence provide otherwise.
Nothing in these Terms limits any mandatory rights you may have as a consumer under applicable law.
Section 23: Changes to these Terms
We reserve the right to update or change these Terms at any time.
The latest version will always be available on this page.
Your continued use of our website after changes are posted means that you accept the updated Terms.
Section 24: Contact information
Questions about these Terms of Service can be sent to us at:
KIND
Rijnlandlaan 277
Amsterdam 1062 MX, Netherlands
Email: together@kindcommunity.eu
Phone: +420 777 186 036