Shipping Policy

We currently ship orders within the Netherlands and selected European Union countries.

Processing time

Orders are usually processed within 1–3 business days.

During launch periods, holidays, or high-demand periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you.

Shipping rates and delivery times

Netherlands

Standard delivery: 3–5 business days

European Union

Standard EU delivery: 3–7 business days

Shipping rates are shown at checkout before payment.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

International shipping

We do not currently offer shipping outside the European Union.

Incorrect shipping details

Please make sure your shipping address is correct before placing your order.

If you notice a mistake in your shipping address, contact us as soon as possible at together@kindcommunity.eu. We cannot guarantee that we will be able to update the address after the order has been processed or shipped.

Lost, delayed, or damaged packages

If your package is delayed, lost, or arrives damaged, contact us at together@kindcommunity.eu with your order number and, where relevant, photos of the packaging and product.

We will review the situation and help resolve the issue.